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26 October, 2016
These days, everything happens online. People email or send messages by phone. Companies advertise on websites and online communities and even prefer to ‘go viral’ instead of paying a lot of money to have a broadcasting window during a popular TV-show. Documentation of pretty much everything can be found online and the amount of companies that wrote a knowledge base for people to find answers to their questions increases every day. More and more people consult a knowledgebase, send an email to support or simple try to “Google” the answer.